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Your post-purchase timeline

Order confirmation

Prep & cook

Pack & chill

Out for delivery

Enjoy & store

We immediately email your receipt and queue your order for our production run.

Our kitchen preps fresh, from scratch. If you need to request a change, reach out ASAP—once prep begins, edits may not be possible.

Meals are portioned, sealed, and quickly chilled for safe transport in insulated cooler bags with ice packs.

You’ll receive a text when you’re the next stop and another once your order is delivered.

Pop meals you’ll eat within 3–4 days in the fridge. Freeze anything you want to save for later.

Delivery/pick-up windows

Not home to receive your order?

  • Your meals are delivered in insulated cooler bags with ice packs to keep them perfectly chilled.
  • Leave us specific delivery instructions when you order, and we'll make sure your meals are left in a safe and convenient spot.
  • If delivery isn’t possible, we’ll contact you to reschedule; a redelivery fee may apply.

We batch routes to minimize time out of refrigeration. You’ll receive an ETA notification in the afternoon on the day of your delivery then a notification when your order is the next stop and one when it is delivered.

Delivery: 12:00 PM – 9:00 PM

Pick-up: 4:00 PM –7:00 PM

Monday
&
Wednesday

Storage & reheating

Cooler bags & ice packs

We reuse our branded cooler bags and ice packs to reduce waste and keep costs down.

  • Leave last week’s bag and ice packs out on your next delivery day.
  • No bag this week? No problem—just return it next time or schedule a pick up.
  • Phone number on file
  • Accurate delivery address & any access codes
  • Safe drop instructions (if needed)
  • Fridge space cleared for incoming meals

First delivery Checklist

Not required. Provide safe drop instructions or leave a cooler outside. You’ll get a text when we’re the next stop and once delivered.
Add access notes (gate code, buzz info, concierge desk) in your order or account so our drivers can deliver without delay.
Best within 3–4 days refrigerated. Freeze for longer storage. Always reheat to 165°F.
Trays and lids are generally recyclable where facilities exist. Please return cooler bags and ice packs on your next delivery.